Email Handling MCQs
Email Handling MCQs
Answer these 60+ Email Handling MCQs and assess your grip on the subject of Email Handling.
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1: One of the best ways to organize your inbox is with:
A. Files
B. Nets
C. Boxes
D. Folders
2: What is domain throttling?
A. Temporarily blocking a sender from a particular domain
B. Slowing down the number of emails your receive
C. Sending massive amounts of email to one particular domain
D. A technique to limit the number of email messages sent to a domain within a certain time-frame
3: If an email contains information about an event or appointment, it is recommended that you should:
A. Immediately call the sender to confirm the information
B. Push it to your "respond later" folder
C. Immediately put the information in your calendar
D. Book additional appointments for the same time in case the original plans fall through
4: If you receive a large number of newsletters that you no longer wish to read, what is the best course of action?
A. Archive all the newsletters into a separate folder
B. Continue to simply delete the newsletters as they arrive
C. Unsubscribe to ensure they don't clutter your inbox anymore
D. Report the newsletters as spam
5: What does archiving an email do?
A. It removes the email from your inbox and saves it in another file
B. It deletes the file
C. It puts the email into your spam folder
D. It makes a hard copy of the email
6: Why is it always good to use proper grammar and correct spelling in E-mails?
A. You are always morally judged by how many typos you make.
B. Good grammar and spelling keep ambiguity to a minimum, there by communicating the message more clearly.
C. It is good manners, and you can be proud of yourself.
D. You do not want to be embarrassed.
7: You should always use a meaningful subject line. True or False?
A. False
B. True
8: You should always proofread your email before sending it to your recipient, True or False?
A. True
B. False
9: True or False? When you purchase items or sign up for services online, there is often a check box at the bottom of the page asking if you wish to subscribe to their mailing list.
A. True
B. False
10: True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.
A. True
B. False
11: What does it mean when an email "bounces"?
A. The sender sent the email to herself
B. People continued to forward the message
C. The message failed to reach the recipient
D. The recipient responded very quickly
12: What does "Bcc:" stand for?
A. Copy
B. Blind Carbon Copy
C. Beneath Carbon Copy
D. Carbon Copy
13: To increase productivity, it is recommended that you should do what with your inbox:
A. Address social media notifications first, followed by reading newsletters, and save business email for last so you can focus on it
B. Prioritize emails as "very important, somewhat important, and not important," and address them accordingly
C. Let it accumulate at least 150 messages and spend the day responding to each one
D. Move all your messages into a spam folder to address later
14: When sending an email to a new recipient, you should always be sure to include your signature block, True or False?
A. False
B. True
15: Why should you not type in all caps when writing an email?
A. Because it is tough on your keyboard.
B. Because it takes up more room and makes the email longer.
C. Because it can be difficult to read and is considered ‘yelling’.
16: True or False? If you put an e-mail address in the 'CC' field, the e-mail will be sent to that e-mail address, but the other people who receive the e-mail won't be able to see that the e-mail was sent to that e-mail address.
A. false
B. true
17: What is the purpose of icon emotions in email communication?
A. They act as a signature used in end of the email.
B. They contain important information like credit/debit card number.
C. They are meant for fun and entertainment value.
D. They indicated that the email is urgent.
18: If your email does not require a confirmation or reply, what is the recommended course of action?
A. State “no need to reply” in the email
B. Call the recipient to inform them that they don't need to respond
C. Type "Enclosure" at the bottom
19: True or False? You are expected to respond to every email you are CC'd in.
A. False
B. True
20: What is an email blast?
A. An email with a virus attached
B. An email written in all caps
C. An email sent to a large number of recipients
D. An email with a large file attached to it
21: Which of these are the best format for informative subject lines?
A. "I'm rescheduling the 3pm meeting"
B. "Ok"
C. "By 3pm"
D. "Here you are"
22: Does cc stand for carbon copy? True or False.
A. True
B. False
23: Emails you keep in case you need the information later are called:
A. Library emails
B. Digest emails
C. Action emails
D. Reference emails
24: How should you respond to a nasty email?
A. Start typing horrible things back to the recipient.
B. Go speak to your Boss and tell him/her to get involved.
C. Do something else for a few minutes and then return back to the email. Calmly respond back to the recipient and try to resolve the issue in the best way possible.
D. Get really angry and defensive and start escalating the issue.
E. Don't respond and then delete the email.
25: Instead of receiving update emails for every blog you read, you should use:
A. A focus reader
B. A social reader
C. An RSS reader
D. A flash reader
26: True or False? Frequent use of the "Reply All" feature will usually result in fewer emails in your inbox over time.
A. False
B. True
27: What does RTF stand for?
A. Rich Text File
B. Reasonable Text Format
C. Right Trip File
D. Rich Text Format
28: What is the common tool to check the network connectivity?
A. dism
B. diskprat
C. dir
D. nslookup
E. Ping
29: What is the recommended number of unread emails you should have in your inbox by the end of the day?
A. 0
B. Only messages from your friends
C. More than 50 so you have plenty to do the next day
D. 10-20
30: True or false? When responding to a blind copy, you should be sure to click "reply all".
A. True
B. False
31: If you are emailing a colleague back and forth, what is the recommended course of action after about three or four exchanges?
A. Escalate the situation to your superior
B. Continue to rely on email communication until the situation is resolved
C. Ignore additional emails from the colleague until they call you
D. Call the individual and resolve the situation over the phone
32: True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.
A. True
B. False
33: What is a moderated list?
A. An email list where every message must be approved by a moderator before it is sent
B. None of these
C. An email list that avoids all spam
D. An email list where every message is sent to one recipient
34: When sending very long URLs in an email, which of these should you ideally do?
A. Just post the raw URL, it doesn't matter how long it is
B. Wrap the URL in two parentheses ((URL))
C. Insert the link into a word or phrase that will let the reader know where the link goes
D. Send it in a separate email to ensure the link doesn't break
35: True or false? Company email accounts fall under the same privacy laws as personal email accounts.
A. False
B. TRUE
36: True or false? Email is always the best form of communication.
A. True
B. False
37: What does EOD stand for?
A. Email Options Detected
B. Email on Down Time
C. Email Only Delete
D. End of Day
38: What would you use an email filter for?
A. Avoiding spam
B. Prioritizing email
C. Both of these
39: If an important email does not include a response deadline, it is recommended to reply to it:
A. No later than one week
B. Within 24 to 48 hours
C. No later than 12 hours
D. It does not need a response
40: In the subject line, what does <MSR> typically denote?
A. Ms. R
B. Monthly status report
C. Meet senior representative
D. Messenger
41: Before sending a very important email, you should:
A. Call the recipient when you receive the first email, again when typing your reply, and a third time after sending the reply
B. Subscribe the recipient to your weekly newsletter
C. Save it, do something else for a few minutes, then come back and proofread
D. Send it as soon as you finish typing it up
42: What is a whitelist?
A. Walter White, Vanna White, and Gandalf the White in a bulleted vertical layout.
B. None of these
C. A list of executive email addresses
D. A list of email addresses received from a list broker
E. A list of pre-authorized email addresses that will be delivered regardless of spam filters
43: When writing an email, it is generally a good idea for your paragraphs to be _____.
A. Long
B. None of the above
C. In a huge font making them easier to read
D. Always indented
E. Short
44: What does using a Secure Socket Layer encryption protocol accomplish?
A. Scans each message for viruses and prevents those from being downloaded
B. Allows for faster attachment downloads
C. Ensures that no one can intercept and read your email while it is being downloaded to the server
D. Ensures that emails will be forwarded to your private business address while on vacation
45: If you receive several emails from a contact in a row, how should you respond?
A. Mark the messages as spam to filter future messages
B. Address each email individually and send a final message confirming this
C. Wait for the individual to sum up their message into one concise message
D. Address the contents of all the emails in one reply message
46: True or False? You should set aside your most productive time of day to respond to emails
A. False
B. True
47: When soliciting or hiring people from large job sites, which of these should you do to avoid loss in productivity due to spam?
A. Post an email address you do not have access to
B. Post a second, public business email address and not your primary address
C. Mention in the post that only serious applicants should apply
D. Post your primary business email address to show you are serious
48: If you send an email with a read receipt, a request will be sent to _________.
A. Email addresses in both the To: and Cc: fields
B. The addresses in the Cc: field only
C. The email address that is being billed only
D. The addresses in the To: field only
49: How can the abbreviation "EOM" help efficiency?
A. The recipient will know they can ignore the email
B. The email will be filtered into a special folder
C. The recipient will know they don't have to respond to the email
D. The EOM system will delete all junk mail
50: When using a new email platform, what should you do first to improve your efficiency later?
A. Set up email forwarding to back up all your messages to a second account
B. Respond to every email you receive for maximum efficiency
C. Set aside the time to really get to know the program
D. Send a mass message to your contacts telling them of the change in platform
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