Our experts have gathered these Microsoft Office Skills MCQs through research, and we hope that you will be able to see how much knowledge base you have for the subject of Microsoft Office Skills by answering these 80+ multiple-choice questions.
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Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?
1 See if the printer cartridge is finished
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer
A. 5,4,3,2,1
B. 3,2,1,4,5
C. 3,5,4,1,2
D. 2,3,1,5,4
E.
A. The feeling when time slows down or speeds up at certain times of the day in an office environment.
B. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
C. Occasionally moving the hands on the office clock so everyone can go home early now and then.
D. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes
A. Smiling and being appreciative of others, especially the clients.
B. Actively listening to, even humoring people at times.
C. Looking to resolve conflicts and bringing people together.
D. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
E. All of the above
A. MS Powerpoint, MS Access
B. Adobe Photoshop, MS Powerpoint
C. MS Word, MS Excel
D. MS Excel, MS PowerPoint
A. Smile, stand up and politely introduce the client.
B. Stand up and salute, standing to attention.
C. Keep sitting down, but look up without smiling.
D. Keep discussing business until your boss politely interrupts.
E. a and d
A. Remaining seated while the visitor introduces himself/herself
B. Not shaking hands, but simply saying hello with a smile
C. Shaking hands from the shoulder rather than the elbow
D. Shaking hands with gloves on, or forgetting to smile
E. All of the above
A. When you want to send the same mail to several people and do not want the To: and cc: recipients of the mail to know the bcc: recipients of the same mail.
B. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
C. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
D. When you want to send the same mail to several people, but the mail does not support attachments.
A. Office Assistant
B. Full-time Manager
C. Office Manager
D. CEO
E. None of the above
A. Either 2 weeks or 1 month
B. 2-3 months
C. 1 week
D. Up to 3 months, or longer
E. None of the above
Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
A.
No
B. Yes
C. Not sure
D. No idea
E. None of the above
A. Details of expenses on account of the administrative staff.
B. Details of small expenses related to the running of the office.
C. Details of expenses on account of electricity and water bills.
D. Details of expenses worth less than $80.
A. Ms.
B. Miss
C. Mrs.
D. Madam
E. None of the above
A. During the call recipient's office hours
B. After your office hours
C. During your office hours
D. Between 9:00 A.M. and 5:00 P.M.
E. Any of the above
A. Working outside the office, often from home.
B. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
C. A form of half working from home, half at the office.
D. Leaving work early.
A. Always save to hard drive and at least one back-up, such as a CD or thumb drive.
B. Save to the hard drive and a back-up, if necessary.
C. Save to the back-up first, and then the hard drive.
D. Save once a day.
A. The value of all the office hardware, including computers and furniture.
B. An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.
C. The value of common decency between employees of a given office.
D. The cost in petty cash of all company-expense dinners in a given month.
A. It makes the selected text appear in bold.
B. It pastes the text that has already been copied.
C. It converts the selected text into the next larger size of the same font.
D. It applies italic formatting to the selected text.
E. All of the above
A. Use only one bathroom light during office hours
B. Turn off lights and computers at the end of the day
C. Turn off the computers between sending e-mails
D. Use lower Watt light bulbs, especially in the emergency exits
E. a and d
A. Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
B. Show a little anger as a way of evening out the situation.
C. Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.
D. Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns and complaints.
A. Talking when others are talking, and listening only occasionally.
B. Being as consciously helpful as possible, and offering practical solutions.
C. Changing the printer ink or cartridge when it runs out.
D. None of the above.
A. There is no benefit except that people can delete them more easily.
B. The documents can potentially be edited online and re-circulated.
C. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
D. b and c
A. JPEG
B. VBP
C. HTML
D. GIF
E. DOC
A. Access is mainly for spreadsheets and Excel is for databases
B. Access is mainly for databases and Excel is for spreadsheets
C. Access is mainly for databases and Excel is for word processsing
D. Access is mainly for word processing and Excel is for spreadsheets, including digitial photograph editing
A. Times New Roman, 12 point
B. Times, 14 point
C. Courier New, 12 point
D. Courier New, 14 point
E. All of the above
A. The equivalent of a couch potato, but in terms of using a computer — i.e. someone who spends all their time at a computer.
B. A virus or other harmful computer bug, such as a 'trojan horse'.
C. An office ornament that workers place on their desks to keep them motivated during office hours.
D. b and c
A. Bow slightly before your superiors or company executives.
B. Take the coats from clients and drape them over your arm during the meeting.
C. Turn OFF all cell phones, pagers and other electronic devices.
D. Turn ON all cell phones, pagers and other electronic devices.
E. a and c
A. 9 AM — 5 PM
B. 6 AM — 6 PM
C. 8 AM — 7 PM
D. 10 AM — 8 PM
E. None of the above
A. 1-3, preferably 2
B. 1-5, but usually 2-3
C. Just 1
D. Exactly 2 and a half, and never more or less
E. All of the above
A. Installing pirated Software from a CD.
B. Downloading games and songs from the internet.
C. Booting your computer with a 'write protected floppy disk'.
D. All of the above
A. The success of a business in dollar value minus the dollar value of previous attempts to make it a success.
B. The number of won opportunities as a percentage of the number of won and lost opportunities.
C. The number of lost opportunities as a percentage of the number of almost won opportunities.
D. The opportunity costs divided by the so-called sunk costs.
A. Company Executive Officer
B. Communicate Especially On
C. Corporate Exact Office
D. Cheat Every One
E. Chief Executive Officer
A. You talk to the foreign workers and tell them that they should complain to the Upper Management.
B. You tell your supervisor that his misbehavior is inappropriate.
C. Nothing, you prefer to keep quiet because everybody else is quiet.
D. You complain to the Upper Management.
According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones's office, Doctor at sea, Doctor come quickly
A. Dr. Jones's office, Doctor at sea, Doctor come quickly
B. Doctor at sea, Doctor come quickly, Dr. Jones's office
C. Doctor come quickly, Dr. Jones's office, Doctor at sea
D. Dr. Jones's office, Doctor come quickly, Doctor at sea
A. If you are free, allow the meeting to start early.
B. Take their coat, offer them something to drink, and tell them you will be with them in a moment.
C. Try and meet them as soon as possible.
D. All of the above.
A. Effectively translating and conveying information.
B. Being able to accurately interpret other people's emotions.
C. Calmly arriving at resolutions to conflict.
D. Avoiding gossip and being polite.
E. All of the above
A. Paperwork and accounts.
B. Specifically, the hiring of new management and middle management.
C. The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
D. Ensuring that the infrastructure of the building is regularly checked and modernized.
A. Mozilla, Guardian Website, The Times of London, MSN
B. Expedia, Opodo, Student Universe, Godzilla
C. Chrome, Explorer, Firefox
D. Google, MSN, Yahoo, Ask
A. Leg injury
B. Broken neck
C. Blue hands
D. Repetitive strain injury
E. All of the above
A. Give the client the airway bill number and ask him to call up FEDEX about the status of the courier.
B. Give the client the local number of FEDEX in Korea.
C. Call FEDEX and ask them to speak directly to the customer.
D. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
A. Industrial and private
B. Hewlett Packard and Brother
C. Laser and ink-jet
D. Black-and-white and color
E. None of the above
Choose True or False.
The risk factor for pre-set goals is high.
A. True
B. False
A. It is corporate speak for sleeping with open eyes.
B. It is a term used for violating an ISP's rules of conduct.
C. It is a term used for spending too much time on computer.
D. None of the above.
A. It is the term that describes a final agreement on a proposed business deal between two organizations.
B. It is the formal agreement about pay structure, leave policy, and working hours etc., signed by a new employee while joining an organization.
C. It is the term used for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
D. It is the term used for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
E. It is the term used for re-hiring of past employees in an organization.
Fill in the blank:
Those with a ..... believe that performance and success levels are attributed to the effort that is put into something.
A.
Fixed mindset
B.
Growth mindset
C. Optimistic mindset
D. Pragmatic mindset
A. Reassurance
B. Artificial Disinterest
C. Bandwagon
D. Exchange Favors
In which order would the following strategic planning activities take place?
1. Evaluating performance
2. Devising strategy
3. Documenting plans
4. Executing plans
A.
a.2, 4, 3, 1
B.
4, 3, 1, 2
C.
3, 2, 1, 4
D. 4, 1, 3, 2
E.
2, 3, 4, 1
A. A consensus decision involves everyone, but the decision is taken by the person in charge.
B. A consensus decision involves everyone and is based on where the majority rules.
C. A consensus decision is based on the decision of the person in charge.
D. None of the above
Suppose there is a queue of two printing jobs to be completed by a printer and unfortunately one of the jobs got stuck in the queue. Which of the following steps can be useful in this case?
i) Press cancel button on the printer to cancel the job.
ii) Power off the printer.
iii) Unplug the printer cable, wait for a minute then re-plug it.
iv) Click on Start -> Devices and Printers -> Double-click on the printer icon and cancel the printer job.
A.
(i) and (iii) only
B. (ii) and (iv) only
C. (i) and (iv) only
D. (ii), (iii), and (iv)
A. Ctrl+H
B. Ctrl+Y
C. Ctrl+V
D. Ctrl+I
A. The upper level of management consisting of CEOs and CTOs.
B. The upper level of management, which is responsible for creating an organization's overseas business policy.
C. The upper level of senior management or company executive positions, which is traditionally hard to break through, for example, for women and/or minorities.
D. None of the above