People Management MCQs
People Management MCQs
The following People Management MCQs have been compiled by our experts through research, in order to test your knowledge of the subject of People Management. We encourage you to answer these 100+ multiple-choice questions to assess your proficiency.
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1: An employee makes a racial remark about another co-worker. The racism is obvious and malicious. What action should you take?
A. Laugh.
B. Terminate the employee
C. Do nothing.
2: In many industries women tend to be promoted up to 90 % less than men. This phenomenon is called:
A. top floor phenomenon
B. glass ceiling
C. glass slipper
D. grass-root movement
3: Non-Exempt employees must be paid for hours worked overtime.
A. True
B. False
4: When there is tension amongst your team, which is a good solution?
A. Avoid getting involved
B. Leave the employees to work it out themselves
C. Address concerns and try to resolve
D. Go to HR immediately
5: A leader __________.
A. leads
B. adapts
C. manages
D. All answers are correct.
E. plans
6: A direct report comes to you and says they are being sexually harassed by a member of senior management. You have heard rumors that this particular employee has been looking for ways to get paid time off and you suspect this is a ploy. What should you do?
A. Request a meeting with direct report to investigate sexual harassment claims and invite a member of human resources to help conduct meeting. Depending on what your direct report says, determines on how you react further.
B. Needs to be a shorter in length to meet with your time standards.
C. Ask a member of your team to keep a close watch out on this direct report because they are claiming sexual harassment and you are skeptical.
D. Ask direct report be transferred to another department in the company. No one has the time for the drama.
E. Fire the direct report before a law suit is threatened.
7: An employee is talking on the phone while looking up information in Google and taking notes. This is an example of
A. inability to concentrate
B. oral and written communication skills
C. multitasking
D. Internet research proficiency
8: An organization's "vision" is...
A. Analysis of the way an organization is viewed by its competitors.
B. An inspirational description of organization's values and the long-term goals it strives to achieve.
C. One of the benefits an organization offers to its employees.
9: When a staff member complains about something job related, you should...
A. Talk directly to the the staff member, identify the issue and resolve it together with the staff member.
B. Wait it out as the issue will disappear by itself.
C. Talk to someone in the same department as the staff member to see if anybody else share the staff members viewpoints.
D. Talk to HR about the staff member, not the employee .
10: You encounter a customer who is loudly arguing and asking to see a manager. First thing you do:
A. Tell them the manager is not here and it's not your fault
B. Offer a glass of water and tell them to calm down
C. Call the security and ask them to leave
D. Introduce yourself and apologize
11: True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.
A. True
B. False
12: Suppose there is a lot of attrition in your team. What would you do first?
A. Complain to your supervisor.
B. Initiate a meeting to go over this quarter's goals.
C. Give the remaining members of the team a pay bump to keep them happy.
D. Try to assess the root cause of employee demotivation.
13: True or false? Open communication does not promote trust.
A. False
B. True
14: True or false? It only takes one employee to destroy team dynamics and productivity.
A. False
B. True
15: When delegating work it is best to delegate to the:
A. Employee who will get the job done in a satisfactory manner
B. Longest employee
C. One with the most time
D. Newest employee
16: Your team is upset due to a change in direction imposed by the business, you should...
A. complain to your boss and see if s/he can do anything
B. continue work as usual because business will only change their mind again in 6 months
C. discuss the changes with your business contact and explain it to your team
D. let the team vent their displeasure so they can move on
17: Two of your employees are arguing in front of a customer. What should you do?
A. Both answers are correct
B. Pull them to the side and scream at them
C. Pull them to the side and get to the root of the problem while explaining how unprofessional it is to argue in front of customers
D. Neither
18: True or false? Infrequent communication can cause fear.
A. True
B. False
19: You receive a customer complaint that one of your subordinates is being RUDE. You:
A. Apologize to the customer and report the incident to the manager above you at once.
B. Apologize to the customer and talk to the mentioned employee to be able to fully assess the situation before taking further action.
C. Tell the customer to file a complaint on the company's web-site and assure the mentioned employee that it's nothing to worry about.
20: Which is the best definition of Workplace Harassment?
A. Situation causing someone to feel uncomfortable in the workplace
B. Any situation involving the same sex
C. Any situation involving opposite sex
D. Feeling uncomfortable outside of the workplace
21: True or false? Gossip in the workplace is common, and will not harm anyone or violate company policy.
A. True
B. False
22: If your company takes pride in being an EOE, this means
A. Eligible Operations Engineer
B. Ethical Open Equity
C. Equal Opportunity Employer
D. Equity Optimal Employer
23: Motivation can only be achieved through compensation.
A. True
B. False
24: Which is not a characteristic of a good Manager?
A. Micro-Manages capable subordinates
B. Develops talents of team members
C. Knows what motivates team members
D. Encourages open communication
25: When motivating your team it is best to:
A. Offer them extra money
B. Offer what would motivate you
C. Assess what the team sees as motivational
D. Offer them extra time off
26: If the white-male-dominated finance company begins to hire women and people with diverse backgrounds for management positions, it's an effort to
A. change the organization's mission
B. change the organizational culture
C. discriminate against white men
27: What do you do when your boss does not respond to an email you feel is important?
A. Ask a co-worker to follow up for you.
B. Send a follow up. If she does not respond again, approach her.
C. Work around her input and address it later if it is a problem.
D. Call your boss and ask when she will get to it.
E. Complain to her boss that you are not being respected.
28: What would NOT be a competency for a team manager?
A. BA or BS degree
B. Team leadership
C. Time management
29: A manager from another department tells you that your management style lacks originality. What should you do?
A. Ask why he/she feels that way and encourage new ideas on alternative management styles.
B. Politely let them know that their opinion does not and never will matter.
C. Tell him/her that you are more original than they are.
D. Ask them why they are being so rude and storm off yelling obscene words.
30: When recruiting for a new position, which statement is true?
A. HR will know who you need
B. It is best to determine the type of skills needed before recruiting
C. Technical positions should be interviewed by HR only
D. The best candidates will apply first
31: True or False? Sexual Harassment is generally tolerated when it is viewed as a joke.
A. False
B. True
32: An Employee can best be viewed as:
A. An asset
B. A liability
C. An expense
D. Means of production
33: Before terminating an employee it is best to:
A. Address concerns with others
B. Document all events leading up to termination
C. Request a signed statement from employee
D. Prepare co-workers before addressing employee
34: A salary means...?
A. amount entitled to an employee in a given period (semi-monthly, monthly, annual)
B. A vegetable
C. rate per hour
D. paycheck
E. Bonus, allowance, premiums
35: What would be the best solution when terminating an employee?
A. Discuss with HR prior to termination
B. Have a company Lawyer present
C. Pack up their belongings prior to breaking the news
D. Allow employee to convince you why they should stay
36: Which is NOT the best solution when dealing with a performance concern?
A. Contact HR for guidance
B. Discuss performance concerns with the employee
C. Terminate the employee as soon as possible
D. Document concerns
37: Name a feature of an organization's CULTURE:
A. Individual-driven or Team-driven
B. All of these
C. Formal or Informal
D. Homogeneous or Heterogeneous
38: Customer service rule #1, the consumer is always...
A. Lost
B. Questionable
C. Weird
D. Right
E. Wrong
39: It requires a degree to properly manage people.
A. False
B. True
40: What does not motivate employees?
A. Bonus
B. Premiums
C. Salary deduction
D. schedules
E. Allowance
41: Productivity is measured by which factors?
A. Inputs only
B. Profits
C. Inputs and Outputs
D. Sales
42: When managing others it is best to:
A. Be liked
B. Be every one's friend
C. Be feared
D. Establish a sense of authority
43: Which of the following value dimension has a focus that looks at the value of the self versus the group?
A. Masculinity-Femininity
B. Uncertainty avoidance
C. Individualism-Collectivism
D. Power distance
44: BENCHMARKING, as a business management technique, is
A. the process of comparing the company's employees skill levels to one another.
B. the process of comparing one's business processes and performance metrics to industry bests or other industries' best practices.
C. the process of marking the benches donated to public parks with company's logo, as a part of the company's social responsibility practices.
45: If you do the morally right thing and report on your boss if you know he is involved in illegal practices, you RISK being known as a _____________ in the industry.
A. loyal employee
B. moral person
C. business-mender
D. whistle-blower
46: According to Family and Medical Leave Act men are entitled to parental leave just as women are entitled to pregnancy leave.
A. False
B. True
47: Refusal to hire a person with a disability is AGAINST THE LAW if
A. the building is wheelchair-accessible
B. the disabled person belongs to a union
C. the disability doesn't interfere with the person's ability to adequately perform the job duties
D. the company employs 50 + people
48: One of the cheapest ways to motivate team members may be:
A. A Small amount bonus
B. A Small amount gift card
C. Praise
D. To punish undesired behavior
49: All of these are great inspirational leadership tools EXCEPT:
A. coercion
B. role-modeling
C. conversation
D. persuasion
E. vision
50: Hiring a good fit for your company is not important. You can always mold them into being the employee you want them to be.
A. True
B. False
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People Management MCQs
вопросы по управлению персоналом
Preguntas de gestión de personas en idiomas españoles
日本語での人事管理に関する質問
Domande sulla gestione delle persone in lingua italiana
Questions de gestion des personnes en langues françaises
Questões de Gestão de Pessoas em Língua Portuguesa
Fragen zum Personalmanagement in deutschen Sprachen
中文（简体）语言的人员管理问题
أسئلة إدارة الأفراد باللغات العربية
Pertanyaan People Management dalam bahasa Indonesia
Türkçe dillerinde İnsan Yönetimi soruları
