Our experts have gathered these Total Quality Management MCQs through research, and we hope that you will be able to see how much knowledge base you have for the subject of Total Quality Management by answering these 60+ multiple-choice questions.
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State whether True or False.
The costs of quality are the same as that of profitability.
A.
True
B.
False
A. Suggestion groups
B. Problem solving groups
C. Self managing groups
A. Appraisal cost
B. Prevention cost
C. Detection cost
D. Failure cost
A. QFD
B. QPD
C. Systems approach
D. BPR
A. Control
B. Check
C. Communicate
D. Coordinate
A. Work Breakup Structure
B. Work Breakdown Structure
C. Working Breakdown Structure
D. Work Breakdown Setup
A. EQFM
B. EFQM
C. MBNQA
D. ISO 9000
A. Quality Function Deployment
B. Business Process Reengineering
C. Company wide quality control
D. Statistical Process Control
A. ISO 9000
B. ISO 9001
C. ISO 14001
D. ISO 9002
A. Process audits
B. Reinspection
C. Product replacements
D. Quality planning
A. Leadership
B. Customer focus
C. Quality management
D. Human resource focus
A. Kaoru Ishikawa
B. Shigeo Shingo
C. Phil Crosby
D. Joseph Juran
A. First Party Audit
B. Second Party Audit
C. Independent Third Party Audit
A. Poka Yoke
B. Shewhart Cycle
C. Hoshin kanri
D. Kaizen
A. Severity
B. Location
C. Spread
D. Shape
A. Interrelationship Diagraphs
B. PDPC
C. Matrix Diagrams
D. Prioritization Matrix
A. It is found out by calculating the difference between the latest times and earliest times for a given event
B. It is found out by calculating the sum of the latest times and earliest times for a given event
C. It is found out by calculating the latest finish a task can conclude with
D. None of the above
A. Pareto Charts
B. Affinity Diagrams
C. Kaizen
D. Tree Diagram
A. It is an analysis tool that compares relationships between two, three, or four sets of data
B. It gives information about the nature of correlation between the elements
C. It is used while comparing the efficiency and effectiveness of the options
D. It is a graphical representation of elements
State whether True or False.
The term Supply Chain Management was invented by Keith Oliver.
A.
True
B.
False
A. elements which are unwanted in the project and those which are necessary for the project
B. elements which operate as the root cause and those which are the outcomes of the root cause
C. elements which are continuous in nature and those which are discrete in nature
D. All of the above
State whether True or False.
Healthcare is dependent on external inspections.
A.
True
B.
False
A. Shigeo Shingo
B. Phil Crosby
C. William Edwards Deming
D. Kaoru Ishikawa
A. Focus on the rate of improvement
B. Decisions based on customer preferences
C. Elimination of waste-an important goal
D. Involvement of employees in the decision making process
A. The costs spent on preventing errors from happening in processes
B. The costs expended by an organization due to the errors that occur before the product or service is supplied to an organization's customer
C. The costs expended while assessing the output and while a review is being done to measure the processes
D. The costs expended by an organization when the customer receives unacceptable products or services
A. maintaining the right amount of quality costs
B. good management practices
C. the quality management tools
D. the decorum to be followed in organizations
A. Joseph M. Juran
B. Vilfredo Pareto
C. Julie Morgenstern
D. Henry Kissinger
A. 20/80
B. 70/30
C. 30/70
D. 80/20
A. 1
B. 2
C. 3
D. 4
A. To represent the ideas that are liked by all the solution-seekers
B. To represent the brainstormed ideas
C. To represent the data that is troublesome
D. All of the above
State whether True or False.
Interrelationship Diagrams/Diagraphs can be used as a means of organizing disjointed ideas.
A. True
B. False
A. Location x Spread x Shape
B. LF - EF
C. LS - ES
D. Severity x Probability x Detection
A. The system of quality is appraisal, not prevention
B. The definition of quality is conformance to requirements
C. The quality performance standard is zero defects
D. The measurement of quality is the price of non-conformance
A. Efficiency
B. Timeliness
C. Effectiveness
D. Productivity
A. Testing the product
B. Designing the product
C. The labor put in
D. The equipment used
A. An assessment of any internal department or supplier against some internally defined set standards or some externally recognized quality standards made by an internal party
B. An assessment of a particular department; the entire organization; the supplier or the end product; or a combination of all on some internationally defined quality standards conducted by an external body who is a neutral party between the manufacturer, supplier and customer, conducts
C. An assessment of any department or supplier against its self defined or national or international set standards done by an external party
A. For analysis of problems
B. For budgeting
C. For measurement of processes
D. All of the above
E. None of the above
A. Fundamentals and Vocabulary
B. Quality Management Systems - Guidelines for performance improvements
C. Quality Management Systems - Requirements
D. Environmental Management
A. Pareto principle
B. Histogram
C. Poka Yoke
D. Arrow Diagram
Arrange the steps for self assessment in the correct order.
a)Define means for collection of relevant data
b)Identify strength areas of improvement
c)Plan the objective of self assessment and the scope of assessment
d)Assess the data
e)Define action plan to overcome areas of improvement
A.
a, c, e, b, d
B.
c, a, d, b, e
C.
c, a, e, b, d
D.
c, a, b, d, e
A. Outputs/Inputs
B. Inputs/Outputs
C. Actual output/ Resources actually consumed
D. Expected output/ Resources expected to be consumed
A. Effectiveness
B. Efficiency
C. Productivity
D. Quality
A. A graph
B. An alphabet
C. A unit of measure
D. A number
A. Malcolm Baldrige National Quality Award
B. Matthew Baldrige National Quality Award
C. Management Bureau National Quality Award
D. Malcolm Baldrige Natural Quality Award
A. A structured process for planning the design of a new product or service or for redesigning an existing one
B. Assessing one's performance but in terms of the performance of the competitors
C. A business performance improvement tool that exposes waste and makes continuous improvement possible
D. A tool which is used to measure the digression from the mean, or the deviation from the desired goal or target
Histograms are useful in:
i.displaying trends in data over a period of time
ii.finding out if the output of a process is normally distributed or not
iii.finding out if the current process can match up to Voice of Customer
iv.displaying the processes that are out of control
v.finding solutions for process improvement
A.
Only i
B.
only ii, iii, iv
C.
only ii, iii, v
D.
All of the above
A. Product review
B. Product audits
C. Inspection tests for purchased stock
D. Final inspection
A. Lack of constancy of purpose
B. Emphasis on short term profits
C. Setting standard as zero defects
D. Mobility of management
State whether True or False.
The statistical distributions help to detect the variations in the process.
A.
True
B.
False
A. When vital root causes have still not been recognized
B. When less than three issues have to compared, especially when some issues are objective
C. When the resources for the progress are limited and only a vital few activities must be focused upon
D. None of the above is correct