Our team has conducted extensive research to compile a set of Outbound Sales MCQs. We encourage you to test your Outbound Sales knowledge by answering these 80+ multiple-choice questions provided below.
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A. Customer Relationship Management
B. Common Response Match
C. Cost Reduction Management
D. Core Rival Market
A. People tend to avoid sales pitches and advertisements
B. People tend to make their purchase decisions on impulse
C. People tend to ask many questions during sales pitches
D. People tend to remember the first things they hear/read
A. How much the prospect will pay for the product
B. How advanced the technology is behind the product
C. How many in his/her network would be interested
D. How the product solves his/her pain points
A. Identify yourself.
B. All of these
C. Ask to speak with the department that can help you.
D. Identify the purpose of your call.
A. Team
B. Direct
C. Solution
D. Relationship
A. deal close
B. direct close
C. time-driven close
D. qualifying close
A. True
B. False
A. Emphasizing the quality of a product
B. None of these
C. Selling a customer premium upgrades
D. Moving a qualified lead up the chain of command
A. cold calling
B. guerilla calling
C. blank calling
D. ambush calling
A. Prospecting
B. Project Review
C. Margin Calculation
D. Pareto Analysis
A. True
B. False
A. Call them according to your time zone.
B. You can call them anytime you want as you need to complete your job.
C. Do not call a customer's home before 8:00 AM or after 9:00 PM, unless they've given you permission to do so.
D. You can start calling at 6:00 AM the soonest and 11:00 PM the latest.
A. understand customer needs
B. to negotiate prices with the customer
C. to pitch the customer
D. present the customer with the product
A. True
B. False
A. Quick deadlines
B. Detailed explanations
C. Recognition and Praise
D. Conflict Avoidance
A. Getting the customer to sign a contract
B. Establishing a long-term relationship with the customer
C. Email Marketing
D. Pitching customers the product's features
A. open-ended
B. financial
C. close-ended
D. simple
A. Create a mutually agreed followup action plan
B. Agreeing to a purchase or billable event
C. Giving you the contact info of the decision maker
D. (All of these)
A. True
B. False
A. Personal
B. Consultative
C. Direct
D. Cold
A. Probing only
B. Open-ended and probing
C. Yes or No only
D. Open-ended only
A. Direct
B. Solution
C. Simple
D. Holistic
A. sales; marketing
B. marketing; sales
C. email: phone
D. business development; sales
A. Listening
B. Persuading
C. Presenting
D. Promoting
A. Prospecting
B. Exploring
C. Examining
D. Qualifying
A. None of these
B. Immediately pitch your services
C. Find other customers with the same pain
D. Quantify the pain
A. A sales representative that is hired on a contract basis
B. An active marketing campaign
C. A percentage of a sale that goes to the sales representative
D. A closed deal
A. That salesperson should spend 20% of his time with 80% of the most qualified prospects
B. That a salesperson should convert 80% of their prospective sales
C. That a salesperson should convert 20% of their prospective sales
D. That salesperson should spend 80% of his time with 20% of the most qualified prospects
A. The Sales Trap
B. Down selling
C. Purchasing Power
D. The Law of Diminishing Returns
A. Correlating
B. Prospecting
C. None of these
D. Pre-Purchase
A. Mismatched Marketing and Sales alignment
B. Overselling inventory
C. Sales overload
D. Understaffed sales team
A. (none of these)
B. Discover competing products in the market
C. Discover the customer's pain points
D. Discover how the customer plans to spend his budget
A. As time passes, people tend to become annoyed with your followups
B. As time passes, people tend to rethink their purchase decision with doubts
C. As time passes, people tend to recall the last thing they’ve seen/read
D. As time passes, people tend to have more questions about the product
A. Cold Calling
B. Blogging
C. Direct Mail
D. Trade Show Sponsorship
A. Individual States
B. Federal Trade Commission
C. IRS
D. FCC
A. False
B. True
A. No
B. Yes
C. Sometimes
A. outside
B. inside
C. external
D. technical
A. holistic
B. direct
C. adaptive
D. reactive
A. Call, sell, buy
B. Sell, sell, sell
C. Prospect, call, sale
D. Growth, maturity, decline
A. Controller
B. Decision-Maker
C. Expressive
D. Analytical
A. Proficiency in the spoken language
B. Ability to connect with the prospect
C. Confidence in his product
D. All of the above
E. None of the above
A. Fronter Script
B. Verification Script
C. Closure Script
D. Whole Script
A. The practice of letting the customer know what format the sales conversation is going to take before starting the sales talk
B. The practice of letting the customers know about the benefits and unique features of the product that the telecalling executive aims at selling
C. The practice of building a rapport with the potential customer before commencing with the sales talk
D. The practice of erecting signposts to advertise the product to increase sales
A. Making only a few calls over a long period of time
B. Being confident while making a call
C. Ability to increase the number of contacts
D. Ability to take the cold sweat out of cold calling
A. To tell the prospective customer about the features of his company's product
B. To get the prospective customer to buy his product or solution
C. To force the prospective buyer to understand the benefits of buying the service he's trying to sell
D. All of the above
A. Mobile phones give you the freedom which you might be looking for.
B. Try and buy our product, it's one of the best in the market.
C. Are you using a mobile phone currently and to which telecom operator do you subscribe to?
D. We have some special offers for you, please listen to me.
A. Eastern Standard Type
B. Eastern Standard Technology
C. Efficient Sales Team
D. Eastern Standard Time
A. How many times have you realized that you are not able to buy your son the latest version of computer he has desired?
B. Have you realized that of late, you might have compromised on your essential needs and that of your family?
C. Have the sighting of valuable products in show windows made you feel helpless because of no/low cash in your pocket?
D. All of the above
A. Cold Calling
B. Product promotion campaigns
C. Written correspondence
D. A strategy combining cold calling and written correspondence