Answer these 30+ Motivating Exceptional Service MCQs and see how sharp is your knowledge of Motivating Exceptional Service.
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A. Simulation
B. Achievement needs
C. Economic needs
A. The needs of individuals for a steady and sufficient stream of income, necessary for purchasing the essentials in life
B. Giving employees authority to make decisions and gain greater control over their work.
C. Chester Barnard’s theory of what authority is and why people do or do not accept it.
D. All of these are incorrect
A. Economic needs
B. Empowerment
C. Equity theory
D. Ethical leadership
A. Authority
B. Job
C. Equivalence
D. None of these
A. True
B. False
A. Beliefs
B. Values
C. Respectful
D. ALL of these
A. True
B. False
A. Formal group
B. Informal group
C. Both a & b
D. None of these
A. Lower performance
B. Maintain performance
C. Higher performance
D. None of these
A. Growth needs
B. Hedonic treadmill
C. Informal group
D. None of these
A. Growth needs
B. Hedonic treadmill
C. Informal group
D. None of these
A. True
B. False
A. Growth needs
B. Hedonic treadmill
C. Informal group
D. Leadership
A. Growth needs
B. Hedonic treadmill
C. Management by Objectives
D. Leadership
A. Drive
B. Compelling
C. Both a & b
D. None of these
A. Positive reinforcement
B. Recognition needs
C. Recognition program
D. Service-profit chain
A. Customers
B. Colleagues
C. Superiors
D. All of these
A. True
B. False
A. Knowledge
B. Skills
C. Abilities
D. All of these
A. True
B. False
A. Customer satisfaction
B. Employee motivation
C. Both a & b
D. None of these
A. Social needs
B. SMART goals
C. Co-production
D. None of these
A. Social needs
B. SMART goals
C. Co-production
D. None of these
A. Team
B. SMART goals
C. Co-production
D. None of these
A. Tuition reimbursement
B. Cash incentives
C. Signing bonus
D. A monthly reward for extra PTO
A. Incentive motivation
B. Intangible incentives
C. Service distribution chains
D. Service profit chains
A. Easy access to health care services
B. The ability to make a mortgage payment
C. Participation in an employee wine and dine
D. Opportunities for promotion
A. Social life cycle
B. Economic life cycle
C. Economic needs
D. Hedonic treadmill
A. A fraternity and your roommates from college
B. A fraternity and a sorority
C. A sports team and a coaching association
D. Roommates and your friends from your hometown
A. Social needs
B. Praise
C. Recognition needs
D. Incentives
A. A high five
B. Being mentioned in the weekly newsletter at work
C. A manager saying, “Thank you, you are a great asset to this company”
D. A manager mentioning the exceptional job you did on a project during a manager meeting
A. Be decided depending on work performance
B. Be carefully paired with employee development
C. Depend on the individual employee
D. Be balanced with careful employee development
A. Incentive needs
B. Achievement needs
C. Social recognition
D. Recognition needs
A. Satisfying economic needs
B. Offering incentives
C. Satisfying social needs
D. Offering rewards
A. They are cheaper than economic rewards.
B. They make the workplace more comfortable.
C. They create a lasting memory on the employee.
D. More people can be acknowledged with non-cash awards.
A. Changes how decisions are made
B. Gives employees a say in changes in the workplace
C. Helps achieves a mission
D. Helps establish values
A. Training, willingness, measurement, incentives, and managerial buy-in
B. Training, focus, care, time, and procedure
C. View, method, care, time, and willingness
D. Planning, preparation, focus, organizational view, and careful implementation
A. If the service is customized or personalized.
B. The basic business strategy emphasizes low-cost.
C. The tie to most customers is short term.
D. The business environment is highly predictable.
A. Expectancy theory
B. Measurement theory
C. Self-efficacy
D. Equity theory