The following Planning the Service Delivery System MCQs have been compiled by our experts through research, in order to test your knowledge of the subject of Planning the Service Delivery System. We encourage you to answer these 20+ multiple-choice questions to assess your proficiency.
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A. Events
B. Contingencies
C. Both a & b
D. None of these
A. Events
B. Contingencies
C. Critical path
D. None of these
A. Cross-functional structure
B. Fishbone analysis
C. Fishbone diagram
D. None of these
A. True
B. False
A. Problem represented
B. Problem hidden
C. Problem processing
D. None of these
A. True
B. False
A. PERT/CPM
B. Pareto analysis
C. Poka-yoke
D. None of these
A. True
B. False
A. Minor projects
B. Major projects
C. Both a & b
D. None of these
A. Service standards
B. Poka-yoke
C. Arrival patterns
D. None of these
A. True
B. False
A. True
B. False
A. Service standards
B. Poka-yoke
C. Arrival patterns
D. Universal service map
A. Service provided
B. Architecture design
C. Implications of delivery
D. Delivery system design
A. Spend extra time and money on the program
B. Spend extra time and effort to plan and organize
C. Spend more time on training
D. Spend more money on training to be able to operate it correctly
A. Study your customers in minute detail.
B. Build a service delivery system that will provide the experience they expect.
C. Clean out the delivery system and get rid of customers who have not come into the organization in the last 6 months.
D. Monitor the system as a whole closely.
A. Identifying the problem
B. Identifying their wants
C. Identifying what product is already available to the customer
D. Identifying the customer
A. Measuring the service in an effective and efficient manner
B. Analyzing failures that have contributed to poor quality service
C. Collecting data to identify service failures
D. Developing a delivery system
A. Strategic planning
B. Careful planning
C. Organization
D. A budget
A. GOAL
B. FISH
C. SMART
D. TEACH
A. Service time
B. Service goals
C. Service standards
D. The organization’s mission statement
A. Assessment and analysis
B. Analysis and improvement
C. Assessment and improving
D. Monitoring and assessment
A. Planning out delivery
B. Planning the steps and process of entire system
C. Designing system
D. Planning the expectations of employees in using this system
A. Blueprinting
B. Needs Assessment
C. Contingencies assessment
D. Service assessment
A. Service Blueprint
B. Universal Blueprint
C. Fishbone Analysis
D. Universal Service Map
A. Fishbone Analysis
B. Pareto Analysis
C. SWOT Analysis
D. Competitive Advantage Analysis
A. Reveal problems that employees have not thought about
B. Predict what will go wrong in a company
C. Analyze the potential threats of the company
D. Analyze the potential weaknesses of the company
A. Source inspection
B. Reflective inspection
C. Successive inspection
D. Self-inspection