Try to answer these 20+ Service Excellence MCQs and check your understanding of the Service Excellence subject.
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A. Minimum
B. Maximum
C. Medium
D. None of these
A. Reduce
B. Increase
C. Both a & b
D. None of these
A. Environmental impact
B. Eco-innovations
C. Basic guest expectations
D. None of these
A. True
B. False
A. Process
B. Marketing approach
C. Resource supply
D. ALL of these
A. Management innovation
B. Environmental impact
C. Basic guest expectations
D. None of these
A. General needs
B. Basic needs
C. Specific needs
D. None of these
A. Radical innovation
B. Market niche of one
C. Service innovations
D. None of these
A. New services
B. Service products
C. Both a & b
D. None of these \
A. True
B. False
A. Supervision
B. Policy
C. Performance
D. All of these
A. Minor changes
B. Medium changes
C. Major changes
D. None of these
A. Characteristics
B. Qualities
C. Both a & b
D. None of these
A. Strategy, Staffing, Systems
B. Service, Staffing, Strategies
C. Strategy, Service, Strength
D. Staffing, Systems, Service
A. Four Seasons
B. JetBlue Airways
C. Southwest
D. Ritz-Carlton
A. Bare minimum, sufficient
B. Main aspects, all
C. Necessary, extraordinary
D. Necessary, sufficient
A. Pop factor
B. Exceptional service
C. Quality service management
D. “wow” element
A. Expensive
B. Complicated
C. Interesting
D. Elaborate
A. Service delivery
B. Service presentation process
C. “wow” factor process
D. Discovery process
A. Encourage
B. Motivate
C. Help
D. Persuade
A. Specific
B. Measurable
C. Accurate
D. Time-limited
A. Younger teens who are in high school
B. Older teens who are in college
C. Older individuals who are retired
D. Students who had just graduated college
A. Service delivery
B. Systems
C. Servicescape
D. Service product
A. The food
B. The cleanliness of the restaurant
C. The employees’ attitudes
D. Wait for service
A. Pricing and service
B. Service and marketing
C. Service and competitive advantage
D. Target market and price
A. Knowledge
B. Skills
C. Abilities
D. Price
A. Exceptional service
B. Personalized service experience
C. Employee customer interaction
D. Market niche of one
A. A leader with many jobs and traits
B. A leader who focuses on supervision, price, and managing
C. A leader who is focused on supervision, policy, and performance
D. A leader who likes to micromanage the whole group