These Customer Relationships and Customer Service multiple-choice questions and their answers will help you strengthen your grip on the subject of Customer Relationships and Customer Service. You can prepare for an upcoming exam or job interview with these Customer Relationships and Customer Service MCQs.
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A. True
B. False
A. CRM Applications
B. Customer Communities
C. Customer Lifetime Value
D. Customer Loyalty Programs
A. Social networks
B. Companies expenditure
C. Both a & b
D. None of these
A. CRM Applications
B. Customer Communities
C. Customer Lifetime Value
D. Customer Loyalty Programs
A. Discounts & credits
B. Cash
C. Prizes
D. All of these
A. True
B. False
A. CRM Applications
B. Customer Communities
C. Customer Relationship Process
D. Customer Participation Approach
A. CRM Applications
B. Customer Communities
C. Customer Relationship Process
D. Customer Participation Approach
A. True
B. False
A. CRM Applications
B. Customer Service Departments
C. Customer Relationship Process
D. Customer Participation Approach
A. True
B. False
A. True
B. False
A. Customer Service Process
B. Customer Service Departments
C. Customer Relationship Process
D. Customer Participation Approach
A. True
B. False
A. Direct Mail
B. Indirect mail
C. Internal mail
D. Both b & c
A. Customer Service Process
B. Customer Service Departments
C. External Customer Service Audits
D. Customer Participation Approach
A. False Positive Blocking
B. Focus Groups
C. High Quality Customer Service
D. None of these
A. False Positive Blocking
B. Focus Groups
C. High Quality Customer Service
D. None of these
A. False
B. True
A. Reliability
B. Recovery
C. Fairness
D. All of these
A. Customer Service Process
B. Internal Customer Service Audit
C. External Customer Service Audits
D. Customer Participation Approach
A. Mystery Shoppers
B. Neighborhood Marketing
C. Order Cycle
D. None of these
A. True
B. False
A. Mystery Shoppers
B. Neighborhood Marketing
C. Niche Segmentation
D. None of these
A. Mystery Shoppers
B. Neighborhood Marketing
C. Niche Segmentation
D. Order Cycle
A. True
B. False
A. Post-Transaction Customer Service Elements
B. Pre-Transaction Customer Service Elements
C. Profitable Customer
D. None of these
A. Post-Transaction Customer Service Elements
B. Pre-Transaction Customer Service Elements
C. Profitable Customer
D. None of these
A. True
B. False
A. True
B. False
A. Post-Transaction Customer Service Elements
B. Pre-Transaction Customer Service Elements
C. Transaction Elements of Customer Service
D. None of these
A. Versioning
B. Viral Marketing
C. Virtual Call Center
D. None of these
A. CEO & Manager
B. Manager & worker
C. Company & customers
D. Both b & c
A. True
B. False
A. True
B. False
A. Pre-transaction elements
B. Transaction elements
C. Post-transaction elements
D. Process elements
A. Pre-transaction elements
B. Transaction elements
C. Post-transaction elements
A. Pre-transaction elements
B. Transaction elements
C. Post-transaction elements
D. Process elements
A. Pre-transaction elements
B. Transaction elements
C. Post-transaction elements
D. Process elements
A. Pre-transaction elements
B. Transaction elements
C. Post-transaction elements
D. Process elements
A. Collect customer information
B. Segment customers
C. Design a customer relationship program
D. Revise program elements as warranted
A. Collect customer information
B. Segment customers
C. Design a customer relationship program
D. Revise program elements as warranted
A. Conversion efficiency
B. Maintenance ratio
C. Customer loss rate
D. General key-customer metric
A. Conversion efficiency
B. Maintenance ratio
C. Customer loss rate
D. General key-customer metric
A. Conversion efficiency
B. Maintenance ratio
C. Customer loss rate
D. Key customer metrics
A. High-quality customer service
B. Creating customer value
C. Customer contact centers
D. Customer service outsourcing
A. High-quality customer service
B. Creating customer value
C. Customer contact centers
D. Customer service outsourcing
A. High-quality customer service
B. Creating customer value
C. Customer contact centers
D. Customer service outsourcin
A. High-quality customer service
B. Creating value with customer service
C. Customer contact centers
D. Customer service outsourcing
A. Customer participation
B. Customer value
C. Contact center
D. Customer outsourcing