Sustainability, Performance and Corporate Strategy MCQs
Sustainability, Performance and Corporate Strategy MCQs
Answer these 30 Sustainability, Performance and Corporate Strategy MCQs and see how sharp is your knowledge of Sustainability, Performance and Corporate Strategy.
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1: Balanced Scorecard introduced by ______ .
A. Drs. Robert Kaplan
B. David Norton
C. Dr.Nazia Anwar
D. Both a & b
2: Big Data Analytics is used when organizations analyze a huge array of data using predictive modeling techniques.
A. True
B. False
3: The collective capabilities or skill sets possessed by the firm that distinguish it from its competitors is known as _____ .
A. Core Competencies
B. Dashboards
C. Economies of Scale
D. Fair Trade Products
4: Dashboards are web-based scorecards.
A. True
B. False
5: Economies of Scale is a condition that is created when purchasing and manufacturing in bulk to _____ .
A. Increase per-unit costs
B. Reduce per-unit costs
C. Both a & b
D. None of these
6: Fair Trade Products are products that are manufactured or grown by a disadvantaged producer in a developing country .
A. True
B. False
7: Mission Statement is a statement that provides direction for the firm’s strategic plan.
A. True
B. False
8: A ratio of outputs to multiple inputs is known as _____ .
A. Operations Strategies
B. Multiple-Factor Productivity
C. Productivity Growth RateTerm
D. None of these
9: The set of decisions made within the operations function to support the overall mission and strategy of the firm is known as ______ .
A. Operations Strategies
B. Multiple-Factor Productivity
C. Productivity Growth RateTerm
D. None of these
10: Criteria that tell managers how the company is doing, and what needs to be fixed to enable the firm to accomplish its objectives is known as ______ .
A. Operations Strategies
B. Multiple-Factor Productivity
C. Productivity Growth RateTerm
D. Performance Measures
11: A calculation of the change in productivity from one period to the next, divided by the original productivity is known as _______ .
A. Operations Strategies
B. Multiple-Factor Productivity
C. Productivity Growth RateTerm
D. Performance Measures
12: Some actions are simply right, without any regard to the consequences
A. Is known as ______ .
B. Operations Strategies
C. Multiple-Factor Productivity
D. Rights and Duties
E. Performance Measures
13: ______ is a graphical representation of the progress over time of some entity.
A. Scorecarding
B. Service Recovery
C. Strategic Planning
D. None of these
14: Service Recovery is an equitable compensation or arrangement to compensate for a service failure.
A. True
B. False
15: A ratio of outputs to one input is known as ______ .
A. Single-Factor Productivity
B. Strategic Planning
C. Strategy Trade-Offs
D. None of these
16: Strategic Planning is the process of determining a firm’s long-term goals, plans, and policies.
A. True
B. False
17: A description of how the firm intends to compete, or provide value to its customers, both now and into the future is known as ______ .
A. Single-Factor Productivity
B. Strategic Planning
C. Strategy Trade-Offs
D. Strategy
18: Strategy Trade-Offs is when doing more of one activity requires doing less of something else, creating the need for a compromise.
A. True
B. False
19: Which of the correct statements about Sustainability ?
A. A firm’s efforts to provide social, environmental, and economic benefits to stakeholders
B. Discovering new phenomena or new ways of looking at things
C. Doing the right social and environmental things in ways that make economic sense
D. None of these
20: A firm’s efforts to provide social, environmental, and economic benefits to stakeholders is known as ______.
A. Triple Bottom Line
B. Utilitarianism
C. Concurrent Engineering
D. None of these
21: Utilitarianism acts that creates the greatest good for the greatest number of people .
A. True
B. False
22: _______ is the process of determining a firm’s long-term goals, plans, and policies.
A. A mission statement
B. A vision statement
C. Strategic planning
D. Service recovery
23: Economies of scale help a firm achieve _______.
A. Low-cost strategy
B. Service recovery
C. High quality
D. Good customer service
24: When the operations strategy of product design is to concentrate on improving older products, then product designtends to bealigned with which strategy?
A. Cost strategy
B. Quality strategy
C. Customer service strategy
D. None of the above
25: When the operations strategy of process design is to utilize state-of-the-art equipment, process designtends to bealigned with which strategy?
A. Cost strategy
B. Quality strategy
C. Customer service strategy
D. None of the above
26: When the operations strategy of logistics is to use centralized distribution centers, logistics is aligned with which strategy?
A. Cost strategy
B. Quality strategy
C. Customer service strategy
D. None of the above
27: Which production control system activity aligns with the customer service strategy?
A. Use of legacy systems—MRP
B. Use of integrated systems—ERP
C. Use of RFID system
D. Use of Internet and cloud-based systems
28: Net profit margin is a measure for which performance category?
A. Financial
B. Productivity
C. Quality
D. Customer Service
29: Call center capability is a measure for which performance category?
A. Financial
B. Productivity
C. Quality
D. Customer Service
30: Average time between product failures is a measure for which performance category?
A. Financial
B. Productivity
C. Quality
D. Customer Service
31: Which is NOT one of the balanced scorecard’s four main categories?
A. Financial
B. Customer
C. Learning and growth
D. Cost
32: An ethical act that creates the greatest good for the greatest number of people defines which of the following?
A. Fair trade products
B. Utilitarianism
C. Triple bottom line
D. Sustainability
33: Which is NOT one of the three P’s of the triple bottom line?
A. People
B. Productivity
C. Profit
D. Planet
34: Which is NOT one of the three competitive dimensions?
A. Cost
B. Economies of scale
C. Quality
D. Customer service
35: When the operations strategy category of inventoryattempts to have high inventories in orderto avoid stockouts, then the inventory strategyis aligned with which strategy?
A. High inventories help no type of strategy
B. Cost strategy
C. Quality strategy
D. Customer service strategy
36: Warranty claims per units sold is a measure for which performance category?
A. Financial
B. Productivity
C. Quality
D. Customer Service
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Sustainability, Performance and Corporate Strategy MCQs
