Managing Conflict and Negotiation Behavior MCQs
Managing Conflict and Negotiation Behavior MCQs
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1: ________ is a process in which people disagree over significant issues, thereby creating friction.
A. Self-directed
B. Virtual
C. Conflict
D. Interpersonal
2: Rivalry between individuals or groups over an outcome; always has a winner and a loser is known as _____.
A. Competition
B. Harmony
C. Cooperation
D. Association
3: Rivalry between individuals or groups over an outcome; always has a winner and a loser is known as _____.
A. Competition
B. Harmony
C. Cooperation
D. Association
4: ________conflict that arises because two or more people who are required to interact have different goals, values, or styles
A. Interpersonal
B. Intra-group
C. Horizontal
D. None of these
5: when groups within and outside an organization disagree over various topics is known as
A. Interpersonal
B. Intra-group
C. Horizontal
D. None of these
6: ______ are the between departments or groups at the same level of the organization
A. Interpersonal
B. Intra-group
C. Horizontal
D. None of these
7: Vertical conflict is between groups at the same levels of the hierarchy
A. True
B. False
8: _______ is the extent to which employees depend on others to get their work done
A. Interdependence
B. Cold-heartedness
C. Arguing
D. Unfriendliness
9: Taking action to satisfy one’s own needs and concerns are known as ______.
A. Cold-heartedness
B. Assertiveness
C. Laziness
D. Aloofness
10: taking action to satisfy the other party’s needs and concerns is known as ?
A. Cooperativeness
B. Opposition
C. Hostility
D. Antagonism
11: Making a satisfactory, but the optimal decision is known as satisficing
A. True
B. False
12: ______ is a process whereby two or more parties reach a mutually agreeable arrangement
A. Negotiation
B. Altercation
C. Disagreement
D. Aggravation
13: Distributive negotiation is a zero-sum negotiation in which one party’s gain always leads to the other party’s gain.
A. True
B. False
14: Parties try to reach an agreement that benefits them both by focusing on creating new options and solutions known as ______.
A. Integrative negotiation
B. Distributive negotiation
C. Negotiation
D. None of these
15: Collaborative style seeks a _____solution for all parties.
A. Win-win
B. Be of no value
C. Trimmings
D. Worth nothing
16: Conflict is a process in which people disagree over significant issues, therefore creating friction.
A. True
B. False
17: Which of the following must be present for conflict to exist?
A. People must have opposing interests or thoughts
B. Disagreement is a singular occurrence
C. People must have similar views
D. People with opposing views must try to help the others accomplish their goals
18: A zero-sum negotiation in which one parry’s gain always leads to the other party’s loss is called ______________.
A. Integrative negotiation
B. Distributive negotiation
C. Satisficing
D. Interdependence
19: ________________ occurs when groups within and outside an organization disagree over various topics.
A. Intergroup conflict
B. Interpersonal conflict
C. Vertical conflict
D. Horizontal conflict
20: _______ refers to conflict that arises because two or more people who are required to act have different goals, values, or styles.
A. Intergroup conflict
B. Interpersonal conflict
C. Vertical conflict
D. Horizontal conflict
21: Negotiation is a process whereby two or more parties reach a mutually agreeable arrangement,
A. True
B. False
22: _____ conflict occurs between departments or groups at the same level of the organization.
A. Horizontal
B. Intragroup
C. Intrapersonal
D. Vertical
23: Satisficing is making a satisfactory, but not optimal decision.
A. True
B. False
24: ___________ conflict occurs between groups at different level of hierarchy.
A. Intergroup
B. Interpersonal
C. Vertical
D. Horizontal
25: __________ is taking action to satisfy one’s own needs and concerns.
A. Negotiating
B. Assertiveness
C. Conflict
D. Competition
26: The __________ approach to managing conflict is aimed at simply stopping the behaviors that are causing the conflict.
A. Attitudinal
B. Behavioral
C. Vertical
D. Assertive
27: The __________ approach to managing conflict addresses the roots of the conflict by focusing on emotions, beliefs, and behaviors.
A. Attitudinal
B. Behavioral
C. Vertical
D. Assertive
28: _____________ is defined as taking action to satisfy the other party’s needs and concerns.
A. Cooperativeness
B. Assertiveness
C. Negotiating
D. Conflict
29: The accommodation style of managing conflict is low on assertiveness, but high on cooperation.
A. True
B. False
30: The avoidance style of managing conflict is low on both assertiveness and cooperation.
A. True
B. False
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Managing Conflict and Negotiation Behavior MCQs
